Orders are dispatched on Monday for delivery on Tuesday. If Monday or Tuesday are a public holiday, then our delivery day changes to a Wednesday for that week only.

When your order is collected from us by NZ Post, you will receive a tracking link where you can see the different scans as your order makes its way to you. This means you can keep track of your delivery & see updates on where your package is.

For more information visit our delivery page.

Yes. Shipping starts from $14.50 for the South Island and $20.50 for the North Island. Orders over $275 will incur extra shipping costs.

We offer home and business address delivery nationwide throughout New Zealand. We recommend you use your work address for deliveries if possible. If your address is classified rural by NZ Post, note that your delivery may be a day late as they do not gurantee an overnight service for rural delivery routes.

When staff have received your order and generated a shipping label, you will receive a delivery confirmation email to notify you of your delivery day and date.

Yes. The box, meal trays and ice packs (subject to being drained first) can all be recycled in your recycling bin.

The woolcool liners are a natural, sustainable & great insulator made out of sheep's wool, which is 100% compostable and biodegradable (once the plastic outer is removed). You can put it in your garden or compost and the wool will release nitrates back into the soil. Some councils also allow the liners to be put in your green bin (once the plastic is removed) so check with your local council if this is an option for you.

If you are in Canterbury and wish to return any items to us so we can reuse them, you are welcome to drop them to our kitchen at 6 Kingsford Smith Drive, Rangiora 7400.